Contact Auramavix™
Questions about a product, order, shipment, or return? Our customer service team is available to assist.
Customer Service
Email:
service@auramavix.com
Phone:
+86 13242187570
Customer Service Hours:
8:00 AM–10:00 PM
For order-related questions, we recommend contacting us by email so our team can review the relevant order information and maintain a written record of your request.
Order Support
If you are contacting us regarding an existing order, please include:
- Your order number
- Your name
- The email address used during checkout
- A clear description of the issue
- Relevant photographs where applicable
Providing complete information may help us review your request more efficiently.
Product Questions
You may contact us before purchasing if you need clarification regarding:
- Product size
- Dimensions
- Materials
- Color or finish
- Product use
- Care instructions
- Available variants
- Order processing
- Estimated delivery
Please also review the individual product page, as product-specific information may already be provided there.
Damaged or Incorrect Products
If your order arrives damaged, defective, or different from the product ordered, please contact us and provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
- Shipping label photographs where helpful
Our customer service team will review the information and provide appropriate next steps.
Order Processing
Standard processing time:
1–3 Business Days
Estimated Delivery
Standard estimated delivery:
7–14 Business Days
Returns
Eligible products may qualify for return within:
90 Days
Before returning any product, contact:
Do not send returns directly to our listed business address unless our customer service team has specifically instructed you to use that location.
Security Notice
Please do not send the following by email:
- Full payment card numbers
- Passwords
- Account security credentials
- Sensitive financial authentication information
Business Information
Brand: Auramavix™
Company: Shenzhen Zhenyixing Network Technology Co., Ltd.
Address: Room 701, Building 21, Junlong Xincun, Yousong Community, Longhua Subdistrict, Longhua District, Shenzhen City
Email: service@auramavix.com
Phone: +86 13242187570
Customer Service Hours: 8:00 AM–10:00 PM