FAQ

Frequently Asked Questions

Below are answers to common questions about shopping with Auramavix™.

Orders

What does Auramavix™ sell?

Auramavix™ specializes in kitchenware and everyday kitchen essentials.

Our collections may include food preparation tools, cooking accessories, storage products, serving accessories, countertop tools, and other practical kitchen products.

How long does processing take?

Orders are generally processed within:

1–3 Business Days

Processing time is separate from delivery time.

Can I change my order?

If your order has not entered fulfillment or shipment preparation, we may be able to assist.

Changes cannot be guaranteed once processing has begun.

Can I cancel an order?

Please contact us promptly.

Once an order enters fulfillment or shipment preparation, cancellation may no longer be possible.

Shipping

How long does delivery take?

Estimated delivery is generally:

7–14 Business Days after processing

Why can delivery take longer?

Delivery may be affected by:

Destination
Carrier operations
Customs processing
Local delivery conditions
Weather
Holidays
Peak shopping periods
Transportation disruptions
Incorrect shipping information

Will I receive tracking information?

Where tracking is available, shipment information may be provided after dispatch.

Tracking may require additional time to update after the carrier receives the parcel.

Returns

What is the return period?

Eligible products may be returned within:

90 Days from delivery

subject to our Return Policy.

Can used kitchen products be returned?

Standard change-of-mind returns generally require products to be unused and in substantially original condition.

Products that have been heavily used, damaged after delivery, contaminated with food, or returned in an unsuitable condition may not qualify for a standard return, subject to applicable law.

Can opened food-contact items be returned?

Certain products intended for direct food contact may be subject to additional hygiene or condition requirements once used.

This does not limit applicable rights relating to damaged, defective, or incorrectly supplied products.

Product Use

Are product colors exactly the same as photographs?

We make reasonable efforts to display products accurately, but differences may occur because of:

Lighting
Screen settings
Photography
Manufacturing variation
Material differences

How should I care for kitchenware?

Always review product-specific instructions where provided.

General care may include:

Washing before first use where appropriate
Avoiding harsh abrasive cleaners unless suitable for the material
Drying thoroughly after washing
Keeping sharp tools safely stored
Avoiding heat beyond the product's intended use
Using appropriate utensils on coated surfaces

Are all products dishwasher safe?

Not necessarily.

Dishwasher compatibility depends on the product material and construction. Please check the relevant product page or supplied instructions.

Are all products microwave or oven safe?

No.

Only use a product in a microwave, oven, freezer, stovetop, or dishwasher when the product information specifically indicates that the intended use is appropriate.

Customer Service

Email: service@auramavix.com
Phone: +86 13242187570
Hours: 8:00 AM–10:00 PM

FAQ