Privacy Policy
Last Updated: September 29, 2026
This Privacy Policy explains how Auramavix™ and Shenzhen Zhenyixing Network Technology Co., Ltd. may collect, use, disclose, process, and retain information when customers visit auramavix.com, place orders, contact customer service, or otherwise interact with our store.
1. Information We May Collect
Depending on your interaction with our website, we may collect:
Identity Information
- Name
- Billing name
- Shipping recipient name
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Quantity
- Order number
- Order value
- Shipping information
- Transaction status
- Return information
- Refund information
Technical Information
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Pages visited
- Referring page
- Website interaction information
- Cookie identifiers
Customer Service Information
If you contact us, we may receive:
- Emails
- Support requests
- Photographs
- Order information
- Feedback
- Information voluntarily submitted in connection with your request
2. How Information May Be Used
We may use information to:
- Process orders
- Fulfill purchases
- Arrange delivery
- Provide tracking information
- Process returns and refunds
- Respond to customer service requests
- Maintain website functionality
- Prevent fraud
- Protect website security
- Improve our store
- Analyze performance
- Maintain business records
- Meet legal obligations
- Provide marketing communications where permitted
3. Payment Processing
Payments may be handled by third-party payment providers.
Where a payment provider processes payment information directly, we generally do not receive complete payment card information.
Independent payment providers may process information according to their own privacy practices.
4. Shipping and Fulfillment
Necessary order information may be provided to:
- Shipping carriers
- Logistics providers
- Fulfillment partners
- Delivery providers
This information may be used to prepare, transport, and deliver orders.
5. Service Providers
We may use third-party providers for functions including:
- Website hosting
- E-commerce infrastructure
- Payment processing
- Shipping
- Analytics
- Customer service
- Email communications
- Marketing
- Fraud prevention
- Security
6. Cookies
Our website may use cookies or similar technologies for:
- Shopping cart functionality
- Checkout
- Website preferences
- Analytics
- Security
- Marketing measurement
Browser settings may allow users to control or delete certain cookies.
Disabling cookies may affect website functionality.
7. Marketing Communications
Where permitted by applicable law, marketing communications may be sent to customers who have provided the necessary permission.
Customers may use available unsubscribe options to stop receiving eligible marketing emails.
8. Data Security
We use reasonable technical, organizational, and administrative measures designed to protect information.
However, no electronic system or internet transmission can be guaranteed to be completely secure.
9. Data Retention
Information may be retained as reasonably necessary for:
- Transactions
- Customer service
- Accounting
- Fraud prevention
- Dispute resolution
- Legal compliance
- Business records
10. International Processing
Because customers and service providers may be located in different regions, information may be processed outside the country where a customer resides.
11. Privacy Rights
Depending on applicable law, individuals may have rights relating to:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Portability
- Withdrawal of consent
Requests may be submitted to:
We may need to verify identity before completing certain requests.
12. Children
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of independent websites.
14. Changes to This Policy
We may update this Privacy Policy when our services, practices, technology, or applicable requirements change.
15. Contact Information
Brand: Auramavix™
Website: auramavix.com
Operating Company: Shenzhen Zhenyixing Network Technology Co., Ltd.
Address: Room 701, Building 21, Junlong Xincun, Yousong Community, Longhua Subdistrict, Longhua District, Shenzhen City
Email: service@auramavix.com
Phone: +86 13242187570
Customer Service Hours: 8:00 AM–10:00 PM