Return & Refund Policy
Last Updated: September 29, 2026
Auramavix™ offers a 90-Day Return Window for eligible products.
1. Return Period
Eligible return requests should generally be submitted within:
90 Days from Delivery
Requests outside this period may not qualify for a standard return unless required by applicable law.
2. Standard Return Conditions
For a standard return, products should generally be:
- Unused
- Clean
- In substantially original condition
- Free from damage caused after delivery
- Returned with relevant components and accessories
- Returned with packaging where reasonably available
3. Kitchenware and Hygiene Conditions
Certain kitchen products may come into direct contact with food or beverages.
Where permitted by applicable law, products that have been heavily used, contaminated, altered, or returned in an unsanitary condition may not qualify for a standard change-of-mind return.
This does not limit applicable rights relating to products that arrive damaged, defective, or incorrectly supplied.
4. Damaged or Defective Products
If a product arrives damaged or appears defective, contact:
Please provide:
- Order number
- Description of the issue
- Clear photographs
- Packaging photographs where relevant
Our team will review the information and provide appropriate assistance.
5. Incorrect Products
If you receive a product different from what you ordered, please contact us and provide photographs of the item received.
6. How to Request a Return
Before returning any product, contact:
Please provide:
- Order number
- Customer name
- Email used during checkout
- Product being returned
- Reason for return
- Photographs where relevant
We will provide appropriate return instructions where applicable.
Do not send products directly to our listed business address unless our customer service team specifically instructs you to do so.
7. Return Shipping
Unless a return results from a product that was incorrectly supplied, damaged, or defective for reasons attributable to us, return shipping costs may be the customer's responsibility where permitted by applicable law.
8. Refund Processing
Approved refunds are generally issued to the original payment method.
Banks, card issuers, and payment providers may require additional time to post the refund.
9. Partial Refunds
Where permitted by applicable law, a partial refund may apply if a product:
- Shows substantial use
- Is missing components
- Has been damaged after delivery
- Has been returned in materially different condition
10. Exchanges
Exchange availability depends on stock and the specific product.
In some cases, returning an eligible product and placing a new order may be the most practical solution.
11. Order Cancellation
Orders are normally processed within:
1–3 Business Days
Contact us as soon as possible if you wish to cancel an order.
Once fulfillment or shipment preparation has begun, cancellation may no longer be possible.
12. Contact
Email: service@auramavix.com
Phone: +86 13242187570
Customer Service Hours: 8:00 AM–10:00 PM
Operating Company:
Shenzhen Zhenyixing Network Technology Co., Ltd.