Shipping Policy
Last Updated: September 29, 2026
This policy explains the general processing and delivery practices for purchases made through auramavix.com.
1. Order Processing
Orders are generally processed within:
1–3 Business Days
Processing may include:
- Payment confirmation
- Order verification
- Product preparation
- Packing
- Shipping arrangement
Processing time is separate from delivery time.
2. Estimated Delivery
Estimated delivery is generally:
7–14 Business Days
after order processing.
Delivery estimates are not guaranteed arrival dates.
3. Possible Delivery Delays
Delivery times may vary because of:
- Destination
- Carrier operations
- Customs processing
- Weather
- Holidays
- Peak shopping seasons
- Transportation disruptions
- Local delivery procedures
- Incorrect address information
- Events beyond our reasonable control
4. Shipment Confirmation
Where available, customers may receive shipping confirmation after dispatch.
Tracking information may require additional time to become active after the parcel is transferred to the carrier.
5. Shipping Address
Customers are responsible for providing accurate delivery information.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number where required
6. Address Changes
If you notice an address error after ordering, contact:
We will attempt to assist if fulfillment has not progressed too far.
Address changes cannot be guaranteed once shipment preparation begins.
7. Customs and Import Requirements
International shipments may be subject to customs processing, duties, taxes, or import requirements depending on destination.
Where applicable, charges imposed by local authorities may be the recipient's responsibility unless otherwise stated or required by law.
8. Tracking Shows Delivered
If tracking shows delivery but the package cannot be located, we recommend checking:
- Mailbox or parcel area
- Household members
- Building reception
- Building management
- Safe delivery locations
- Carrier notices
You may also contact the carrier and our customer service team.
9. Damaged Packages
If the parcel arrives visibly damaged, retain packaging where practical and photograph:
- Outer packaging
- Shipping label
- Product
- Visible damage
Contact:
10. Contact Information
Brand: Auramavix™
Website: auramavix.com
Company: Shenzhen Zhenyixing Network Technology Co., Ltd.
Address: Room 701, Building 21, Junlong Xincun, Yousong Community, Longhua Subdistrict, Longhua District, Shenzhen City
Email: service@auramavix.com
Phone: +86 13242187570
Customer Service Hours: 8:00 AM–10:00 PM